Welcome to Shopaal (shopaal.com.bd), a multi-vendor online marketplace; these are the terms and conditions that a consumer should maintain while shopping.

However, we have the right to change, modify, add, or remove any of the terms and conditions at any time without any notice. Therefore, please review the terms and Conditions page regularly to learn the changes.

Company Official Information

Shopaal is a government-authorized company, here is the credentials

  • Shopaal BIN Number: 004232163-0201
  • Shopaal TIN Number: 180613553636
  • Shopaal Registation Number: C-173189/2021

Account

While consumers provide the billing information before placing an order the account gets created automatically. So, consumers will have no hassle to create an account.

Who is Eligible      

Every citizen of Bangladesh who is legally contracted under the Contract Act, 1872 is eligible to shop on Shopaal. Anyone over 18 years old is allowed to shop.

Charges

Shopaal never charges you for membership, it’s free, and you will be charged only when you make a purchase.    

Payment

We include VAT in the product price and use payment methods like Bkash, Nagad, Debit, and Master cards. Shopaal also allows Cash on Delivery.

Disclaimer

After delivering the product, all the liabilities like service warranty, guaranty, and others are provided by sellers. However, all kinds of delivery liability and responsibility are carried by the Shopaal.

Privacy Policy

Please visit our Privacy policy page and review it to understand how we use and protect your personal information.

Data Retention

We collect the consumer’s name, delivery address, and contact number to confirm the order. For more detail, please read our Privacy Policy.

Order Cancelation

Order can be canceled or postponed within 48 hours after the order is placed. Consumers need to cancel the order via phone or mail to customer care by mentioning the order number.

Delivery Time

  • Shopaal takes 1 to 5 working days to deliver products inside Dhaka
  • Shopaal takes 2 to 7 working days to deliver products outside Dhaka

Please remember that delivery can be delayed in certain situations like National disasters, political unrest, public holidays, etc.

However, if the delivery time increases or the order get canceled, Shopaal is pledged to notify you within 72 hours.

Communication

To communicate with Shopaal, follow our Contact Us page, or you can reach Shopaal Customer Care directly. 

Promotional Activity

Shopaal will use your personal information for product promotion through SMS and advertisement. You agree to get promotional SMS after withdrawing the membership or account. 

Return and Refund Policy

Please review our Return and Refund Policy page to learn all the conditions to return a product or refund it.

Where to Return

If you failed to provide the product to our pick-up, kindly have your returns shipped or dropped off at our Hub Office.

Modification

Shopaal keeps the right to modify the terms and conditions page at any time for any upcoming requirement. Therefore, you are advised to visit this page frequently to learn about the updates.

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